About the Program
The demand for ServiceNow Business Analysts (BAs) remains strong, especially in regions like Canada, the US, UK, and parts of Europe. This is driven by the widespread adoption of ServiceNow as a platform for IT Service Management (ITSM), HRSD, CSM, and enterprise digital workflows. Leadtecno Consulting high quality practical training will help you kick start your to become IT Business Analyst.
What is ServiceNow ?
ServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across departments such as IT, HR, customer service, security, and operations — all in one system.
Skills in Demand for ServiceNow BAs
• Strong understanding of ServiceNow modules (ITSM, HRSD, CSM, CMDB)
• Experience with Agile user stories, backlog grooming, and UAT
• Familiarity with platform capabilities (Flow Designer, Service Catalog, SLAs)
• Exposure to integration design and data mapping
• Excellent stakeholder communication and process documentation skills
