What You’ll Learn
Practical, job-ready skills to become a successful ServiceNow Business Analyst.
Business Analyst Core Skills
- SDLC, Agile & Scrum basics
- Stakeholder & requirement management
- Business process modeling & gap analysis
- Use cases, user stories & UAT
ServiceNow Fundamentals
- UI navigation & CMDB
- ACL, RBAC & security basics
- Forms, workflows & notifications
- Flow Designer, scripting & plugins
ServiceNow ITSM
- Incident, problem & change management
- Service Catalog & request workflows
- Knowledge management system
- Reporting, metrics & dashboards
ServiceNow ITBM
- Agile execution & backlog management
- Visual Task Board (VTB) usage
- Portfolio & financial management
- Project & resource tracking tools
Real-World Project Skills
- Pre- & post-sales activities
- Project documentation standards
- Hands-on case studies
- Interview preparation & mock tests
- Schedule & Commitment
Flexible learning designed for busy professionals
Complete the program in just 8–12 weeks with live classes, self-paced study, and dedicated mentor support.
Duration
Complete the course in approximately 8–12 weeks with structured, outcome-focused training.
Weekly Effort
Spend 6–8 hours weekly across lectures, labs, and guided assignments.
Learning Format
Attend live instructor-led sessions supported by self-paced study resources.
Flexibility
Access recorded sessions anytime to revisit or catch up on missed classes.
Assessments
Reinforce learning with quizzes, projects, and mock interview practice.
Attendance
Gain the best results by joining live sessions regularly for interaction.
Mentor Support
Receive one-on-one guidance from dedicated mentors throughout the program.
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