ServiceNow IT- Business Analyst
About the Program
The demand for ServiceNow Business Analysts (BAs) remains strong, especially in regions like Canada, the US, UK, and parts of Europe. This is driven by the widespread adoption of ServiceNow as a platform for IT Service Management (ITSM), HRSD, CSM, and enterprise digital workflows. Leadtecno Consulting high quality practical training will help you kick start your to become IT Business Analyst.
What is ServiceNow ?
ServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across departments such as IT, HR, customer service, security, and operations — all in one system.
Skills in Demand for ServiceNow BAs
• Strong understanding of ServiceNow modules (ITSM, HRSD, CSM, CMDB)
• Experience with Agile user stories, backlog grooming, and UAT
• Familiarity with platform capabilities (Flow Designer, Service Catalog, SLAs)
• Exposure to integration design and data mapping
• Excellent stakeholder communication and process documentation skills
What You’ll Learn
• Business Analyst Core Skills: BA role, SDLC, Agile & Scrum, Stakeholder & Requirement Management, Business Process Modeling, Gap & Impact Analysis, Use Cases, User Stories, UAT, and Risk Mitigation
• ServiceNow Fundamentals: UI Navigation, CMDB, ACL, RBAC, Forms, Workflows, Notifications, Basic Scripting, Flow Designer, Plugins
• ServiceNow ITSM: Incident, Problem & Change Management, Service Catalog, Knowledge Management, Reporting & Dashboards
• ServiceNow ITBM: Agile Execution, Product Backlog, VTB, Financial & Application Portfolio Management, Project & Resource Management
• Real-World Project Skills: Pre/Post Sales Activities, Project Documentation, Use Cases for Interviews
Who This Course is For
• Aspiring Business Analysts
• Working Professionals
• Students & Recent Graduates
• Project Managers & Coordinators
• Anyone Interested in ServiceNow
Course Curriculum
Business Analyst Overview
• Business Analyst Introduction & Role
• Introduction to Project Lifecyle
• SDLC & Waterfall Model
• Agile Manifesto & 12 Principles of Agile
• Scrum Framework with examples
Stakeholder & Requirement Management
• Stakeholder Management & communication
• Types of Requirement & Eliciting Techniques with managing conflicts & Expectations
• Requriment Gathering Techniques
• Requirement Documentation & Specification
Process & System Analysis
• Business Process Modeling
• Gap Analysis
• Impact Analysis & Change Management
• Prototype & Wireframe
Analytical & Validation Techniques
• Data Analysis & Reporting
• Use Case & user story Development
• Risk Analysis & Mitiation
• UAT & Validation
Schedule & Commitment
• Total Duration: Approx. 8-12 weeks
• Weekly Time Commitment: 6-8 hours (including lectures, hands-on labs, and assignments)
• Format: Live instructor-led sessions + self-paced study
• Flexibility: Recorded sessions available for missed classes
• Assessments: Periodic quizzes, projects, and mock interviews
• Attendance: Recommended to attend live sessions for best experience
• Support: Dedicated mentors available for guidance throughout the course
Tuition & Payment Options
• Competitive pricing with flexible payment plans
• Full payment discount available
• Installment options: Monthly or bi-weekly payments
• Scholarships and early bird discounts may apply
• Payment methods accepted: Credit card, debit card, bank transfer, and PayPal
• Easy online payment portal for convenience
• Contact support.edu@leadtecno.com for customized payment plans or financial assistance
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Frequently Asked Questions
Before you dive in, let’s clear up the things you’re probably wondering about.
Will I get a certificate?
Yes! Every student who completes their program will receive a professional certificate, perfect for your resume, portfolio, or LinkedIn.
What if I miss a session?
Life happens — we get it. That’s why every session is recorded and uploaded so you can catch up at your own pace.
How long do I have access?
Once enrolled, you’ll have lifetime access to course content, resources, and future updates — no extra cost.
Do you help with jobs?
Can I talk to someone before enrolling?
Yes! You can book a free 15-minute career call with one of our advisors. We’ll help you find the path that fits you best.
Ready to Upskill or Hire Talent?
Ready to make waves in your industry? Let’s craft your success story together. Reach out now and let’s get started.
Have Questions? Let’s Chat!
Whether you’re unsure about the right course or just want to learn more, we’re here to help.
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- 1191, Ellesmere Rd, Toronto Ontario, M1P 2X6, Canada
- +16472210315
- Support.edu@leadtecno.com
