ServiceNow
- Online / In-person / Combination
- 4 Days a Week (2 Hrs per day)
Program Overview
About the Program
The ServiceNow System Administrator Training equips participants with the skills to efficiently manage and configure the ServiceNow platform. The course covers essential areas such as user administration, ITSM modules (Incident, Problem, Change, and Knowledge Management), service catalog creation, reporting, and dashboard customization. Additionally, participants will learn about email notifications, business rules, UI policies, and service level management.
The curriculum also includes specialized modules on Employee Center management, Now Create, and ServiceNow Platform Implementation, offering practical insights into project planning, agile execution, and CMDB configuration. With hands-on labs and a capstone project, participants gain real-world experience, making them well-prepared for ServiceNow administration roles and project implementation.
ServiceNow Business Analyst (BA)
This course prepares you to gather requirements, analyze business processes, and drive ServiceNow implementations effectively. You’ll learn to bridge the gap between stakeholders and technical teams, ensuring that solutions align with business needs.
ServiceNow Administration
Gain the skills to manage and maintain the ServiceNow platform efficiently. This course covers essential tasks such as user management, workflow automation, platform configuration, and security, making you an effective ServiceNow administrator.
ServiceNow Developer
Designed for those aiming to create custom applications and advanced functionalities within ServiceNow. You’ll learn to build, test, and deploy applications, utilize APIs, and leverage ServiceNow’s scripting capabilities to enhance platform functionality.
Target Audience
- IT Professionals
- System Administrators
- ITSM Professionals
- Project Managers & IT Consultants
- Technical Support Staff
- Business Process Analysts
- Folks aspiring to move IT Career
Potential Job Titles
- Servicenow Administrator
- Servicenow Platform Administrator
- Servicenow Consultant
- Servicenow ITSM Specialist
- Servicenow Project Manager
- Servicenow Technical Support Analyst
- Servicenow Workflow Administrator
- Enterprise Service Management Administrator
Recommended Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow Certified Application Developer
- ITIL® Foundation Certification
Course Outline
- ServiceNow Overview & Introduction
- ServiceNow User Interface
- Lists View Form View & Administration
- User Administration
- ITSM Modules (Incident, Problem, Change
- and Knowledge Management)
- Service Catalog
- Reports & Dash Boards
- Service Level Management
- Email Notification
- Business Rules & UI Policy
- Capstone Project
- Mock interview
- Scripting in Servicenow
- Implementation Overview
- Baseline configurations
- Employee Center management
- Manage taxonomy
- Configure a new topic
- Create a microsite and news article
- Create a campaign
- What is Now Create?
- Who Benefits from Now Create?
- How Now Create Works: Explore Success Packs
- How Now Create Works: Search for Assets
- Get Started with Now Create Review
SNPI: Course Introduction
Welcome to ServiceNow Platform Implementation
SNPI - Simulator Intro
SNPI: Now Create
Now Create Overview
SNPI - Explore Now Create
SNPI: Initiate Your Project
Initiate Your Project
SNPI: Plan Your Project
Plan Your Project - Workshops and Release Planning
SNPI - Agile Planning
Plan Your Project - Architecture and Setup Environment
SNPI - LDAP Server Setup
SNPI - LDAP User Import
Plan Your Project - Connectivity and Foundation Data
SNPI - Load Foundation Data
Plan Your Project - CMDB and CSDM
SNPI - Configure CMDB
SNPI - Import CMDB Data
Plan Your Project - Test Strategy and Lessons Learned
SNPI: Execute Your Project
Execute Your Project - Design and Develop Solutions
SNPI Story 1 - Build a Scoped HHD Application
SNPI: Execute Phase - Attend a Sprint Standup
SNPI Story 2 - Configure List and Form Layout
SNPI Story 3 - Configure Groups for HHD Users
SNPI Story 4 - Make HHD Form Dynamic
SNPI Story 5 - Build a Flow for HHD
SNPI Story 6 - Create a Record Producer for HHD Requests
SNPI: Execute Phase - Attend a Sprint Review
SNPI: Execute Phase - Design Support Model
SNPI: Deliver Your Project
SNPI: Close Your Project
SNPI: Course Summary
SNPI: Course Conclusion
Prepare to host a workshop
